New Zealand Gift Trade Association Code of Ethics

Code of Ethics
	*Objectives:*
To	ensure that all member companies of the NZ Gift Trade Association Inc. run their affairs in a decent and ethical manner, are committed to fair trading practices and recognise their responsibilities towards their customers and their employees.
To	formalise a decent and honest way of conducting business within the Gift, Housewares, Stationery and Toy Industries in New Zealand.
To	provide confidence to Retailers, in their dealings with members of the NZ Gift Trade Association Inc.
To	bring kudos to the industry and develop a Code of Ethics that is synonymous with quality and reliability.
	Members are Reasonably Required To
1)	Ensure delivery of all orders placed by customers.
2)	Provide clearly stated Terms and Conditions of Trade to all customers, concerning the handling of their products and, at all times, make every endeavour to observe all such agreements.
3)	Publish in their catalogues, price lists, and/or invoices, their "Terms and Conditions of Trade", covering price changes, delivery periods, discounts, breakages, carriage on full and part deliveries, returns, etc.
4)	Ensure that all advertisements of their products are in conformity with the Fair Trading Act 1986, the Commerce Act 1986 and the Consumer Guarantees Act 1993 and any other appropriate legislation.
5)	Ensure that any personal information held in relation to their customers, is collected, retained and used in accordance with the Privacy Act 1993.
6)	Acquaint themselves with, and comply with, any legislation on Health and Safety affecting any products which they sell.
7)	Be aware that this Code is in addition to all relevant legal obligations impacting on members.
8)	Not knowingly infringe copyright, design, or rights of other suppliers to the trade.
9)	Recognise the importance of good relations and effective communication with Sales Agents.
*10)*	Ensure that Sales Agents are conversant with their company's "Terms and Conditions of Trade", and have adequate information to well represent the reputation and interests of the member.
*11)*	Deal promptly, at an appropriate level of management, with complaints from customers.
*12)*	Offer independent arbitration when disputes arise with customers, which cannot be mutually settled, before proceeding to law.
*13)*	Ensure that their trade fair stands, bearing the NZ Gift Trade Association logo, are properly manned by neatly dressed staff, are clean and tidy, and that merchandise is well displayed.

	Terms of Trade
	"Terms of Trade" is a legal document drawn up as a service to members. Copies are available to members only from the NZGTA Office. Members please use the e-mail link below to request a copy or telephone 09 366 7306.

P.O.Box 8704, Symonds Street, Auckland, NZ
Level 1, dmg world media Building,
99-107 Khyber Pass Rd, Grafton, Auckland. NZ
Phone: +64-9-366 7306 Fax: +64-9-366 7256